Terms and Conditions
Please kindly read these terms and conditions carefully. On booking online or signing our
booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.
These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.
Continuing to use the site after a change has been made is your acceptance of those changes.
1. Rate:
The rate for tours and services quoted on website are valid as stated in the price section in each tour/service and are net prices and quoted in American dollar, inclusive of 5% service charge and exclusive of 10% VAT tax. The promotion price (if any) is applied at the period indicated in the price list.
Each tour/service has it own price validity. If customers wish to book on the date that is not available on the price list, Pham Gia Travel Co., Ltd is served the right to delay that booking. Please contact our Sales Department at sales@halongdailycruises.com for the most up-to-date price.
2. Included in quoted programs:
- All kind of transport as mentioned in the “inclusion” of each tour
- All accommodations as noted in the itinerary based on twin/double sharing with daily breakfast;
- Meals as specified in the itinerary (B: Breakfast, L: Lunch, D: Dinner, Br: Brunch);
- Entrance fees;
- English speaking guide;
- Activities as stated in the itinerary;
3. Not included in quoted program prices:
- Early and/or late check in at hotels unless otherwise stated;
- Airport transfer unless otherwise stated;
- International airfares unless otherwise stated;
- Visa fee and visa arrangement fee;
- Meals other than specified in the itinerary;
- Drinks & personal expenses
- Gratuities and tips
- VAT tax
4. Deposit and Payment:
- Deposit: Either full payment or a deposit of 30% of total cost will be required and decided base on indivisual tour basis. This should be done via one of our available online payment methods. Customers will receive confirmation documents or vouchers within 2 hours after we have received the deposit.
- Final Payment: At least 3 days before travel date. Payment by cash/credit cards are accepted.
- Payment type: Pay online by Credit Card with ONEPAY. We accept UnionPay, Visa card, Master card, JCB card since Pham Gia Travel is a verified member of OnePay system. Your card information will be protected during the transmission by using security system with OnePay. Your invoice will be created and send you with the guide line to deposit your packages. Kindly note that for payments by credit cards, we offer services without credit card transaction fees. If you need more details and furthur information or have any questions, please feel free to contact us.
- For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.
5. Cancellation:
- Cancellation fees of booking will be calculated by detail:
- More than 30 days prior to trip departure: No charge (Full refund will be made but transaction fee will be paid by you).
- 15-29 days prior to trip departure: 10% charge
- 7-14 days prior to trip departure: 50% charge
- 4-7 days prior to trip departure: 75% charge
- Within 3 days prior to trip departure: 100% charge
-
In case of no show: non-refundable is accepted.
- Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions. If the tour has yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.
- There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not use any of the services, no compensation will be given for the unused portion of the tour.
Please note that all cancellation requests must be sent via email to info@halongdailycruises.com.
6. Confirm Booking &Voucher:
- All confirmation are generally confirmed by fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
- Voucher will be issued by Pham Gia Travel after the booked trip is confirmed and payment is completed. A service voucher will be given for customer directly by email/fax
7. Alternatives:
Whilst we manage to reserve all the suggested services for our clients, in case of transportation, accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.
If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don't accept the alternative option or don't want to change the date, we will refund your deposit.
8. Pick up and transfer:
– Private tour: Pick up and drop off at your hotel.
– Group tour: we provided pick up service at certain places mentioned in the pick up section in the voucher of confirmation. Normally, pick up and drop off is the same place, but with some tours, pick up at hotel only and no drop off, double check that info before you book. If your hotel is located outside this region, extra charge for pick up service might applied. Because of group tour so it takes time to collect all customers, it is advised that customers should be present at the hotel lobby during pick up time.
Sometimes, we get troubles when picking up customers due to the hotel reservation and tour booking are made with difference names/wrong hotel address given or customers go out for a walk during pick up time. In such cases, the tour guide can not check the name of customer with hotel staff or can not meet them as they are out of hotel. Our shuttle bus can not wait for customers over 10 minutes and your tour will be cancelled as “no show”. Thus,
- Recheck the voucher we sent to you about the tour/departure time/ pick up address/ special request… and get back to us as soon as possible at info@halongdailycruises.com if there is something wrong. We will resolve it to make your trip through as planned.
- Confirm exactly hotel address where we will pick up you. Some hotel chains have more than 2 hotels and customers may get mistake in sending us the hotel address.
- The name of customer can be found when the tour guide ask for help from hotel receptionist (we pick up with your name, nationality and room number if provided before hand).
- The room number at the hotel to pick up easily and customers can stay in their room and wait.
- Make sure that you are at the hotel in our pick up time. The more detailed and exactly you give us, the better we can serve you and save the time when pick up.
9. Liability and Insurance:
Merchant is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable
arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
10. Children discount:
- Under 4 years: Free of Charge
- From 4 to under 7 years old: 50% of adult's fare
- From 7 to under 9 years old: 75% of adult's fare.
- Over 9 years old: Adult rate will be applied.
11. Privacy policy:
- Personal information about you such as name, address, phone number, or email address is subject to our Privacy Policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.
- Your personal information will not be released unless the law permits it or your permission is granted.
